Privacy Policy
Effective Date: August 2026
Vet Claim Ops (“Vet Claim Ops,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, complete a form, communicate with us, schedule a consultation, enroll in coaching services, or otherwise interact with Vet Claim Ops.
Information We Collect We may collect information that you voluntarily provide to us, including:
We may collect information you voluntarily provide, including:
Name
Email address
Telephone number
Mailing address
Military or veteran-related information you choose to provide
Information regarding your VA disability claims, ratings, conditions, claim history, or goals
Information submitted through questionnaires, forms, surveys, scheduling tools, or consultations
Documents or other information you voluntarily provide in connection with coaching services
Communications between you and Vet Claim Ops
We may also automatically collect certain technical information when you use our website, including device information, browser information, IP address, website activity, referral information, and information collected through cookies or similar technologies.
How We Use Information
We may use information we collect to:
Respond to inquiries
Evaluate whether Vet Claim Ops services may be appropriate for you
Provide educational and coaching services
Schedule and manage consultations or appointments
Communicate regarding your account, services, appointments, or requested information
Send text messages or emails when you have provided appropriate consent
Improve our website, services, customer experience, and business operations
Maintain records and administer our business
Prevent fraud, abuse, or security incidents
Comply with applicable laws and legal obligations
Vet Claim Ops provides educational and coaching services relating to the VA disability claims process. Vet Claim Ops is not a VA-accredited representative and is not affiliated with or endorsed by the U.S. Department of Veterans Affairs, any government agency, or any accredited Veterans Service Organization (VSO).
Information provided through our website or services is educational in nature and is not legal advice.
Veterans remain responsible for their own claims, submissions, representations, and filing decisions.
SMS and Mobile Information
If you voluntarily opt in to receive text messages from Vet Claim Ops, we may use your mobile telephone number to send communications consistent with the consent you provided.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive text messages is not a condition of purchasing services from Vet Claim Ops.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Message frequency may vary. Message and data rates may apply.
Service Providers
We may use third-party service providers to help operate our business, including website hosting, customer relationship management, scheduling, payment processing, communications, analytics, document management, and other business-support services. These providers may process information on our behalf as necessary to perform their services. We do not sell your personal information or SMS consent information to third parties for their independent marketing purposes.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, understand website traffic and usage, improve performance, and measure marketing effectiveness. Your browser may allow you to block or delete certain cookies.
Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information in our possession. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements. You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications. You may opt out of SMS communications by replying STOP.
Children's Privacy
Vet Claim Ops services are intended for adults. We do not knowingly collect personal information from children under 13 through
our services.
Changes to This Privacy Policy We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date.
Contact Us
Changes to This Privacy Policy We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date.
Vet Claim Ops
Email: [email protected]
Phone: (562) 243-2262
Business Address: 305 DRYSTONE TRL, Liberty Hill TX 78642
Educational coaching only. Vet Claim Ops is not a VA-accredited representative and is not affiliated with or endorsed by the U.S. Department of Veterans Affairs, any government agency, or any accredited Veterans Service Organization (VSO). Veterans remain responsible for their own claims and filing decisions.